Help Center
Answers for passengers, drivers, and transport operators.
I forgot my password.
Contact your company operator or dispatcher. They reset your password from the operator panel.
Can I use the app on two phones?
Log in on one phone at a time. Your company assigns one account, not the device.
Does the app use a lot of data?
GPS and captures use moderate mobile data — typically 20–50 MB per trip. Ensure you have an active data plan.
Does the app drain my battery?
GPS and background operation use battery. Keep your phone charged and use a car charger during long trips.
I don't see any trips assigned.
Your dispatcher assigns trips from the operator panel. Contact them if your list is empty.
Can I start a trip that is not assigned to me?
No. Only trips assigned to your account appear in My Trips.
GPS is not updating on the company map.
Check location permission set to Always, mobile data active, and app not force-closed. Restart the trip if needed.
A passenger is not on my list but says they booked.
Ask for their order number. If not found, register as walk-on. They can contact support after the trip.
Do I need to register every walk-on?
Yes. Every passenger must be registered — online or walk-on. Unregistered passengers cause audit discrepancies.
Why does the app take photos?
Interior captures are used for AI passenger counting — occupancy audit for your company.
What if I disagree with an audit flag?
Discuss with your dispatcher. They review captures in trip playback and can explain the discrepancy.
Who do I call for help?
Your company dispatcher or operator — not platform support directly. They manage your account and assignments.