Help Center
Answers for passengers, drivers, and transport operators.
Do I need an account to search for trips?
No. You can browse the map and search routes without logging in. An account is required to book and track your reservation.
I did not receive the verification email.
Check your spam folder. Request a new verification link from the login page. Ensure you entered the correct email during registration.
Can I use the same account on web and app?
Yes. One account works on both channels. Book on web, track on app — or vice versa.
How do I change my password?
Go to Account Settings → Change Password. Enter your current password and the new one.
Can I book a trip at the bus stop?
Yes. Open the app, see nearby active trips on the live map, select your trip, and book. Board when the bus arrives.
What is the difference between online payment and pay on-site?
Online payment charges your card or e-wallet at booking — you board with a paid confirmation. Pay on-site reserves your seat but you pay the driver or conductor when boarding.
Can I choose my seat?
On routes where the carrier enables seat selection, yes — for a small fee. Otherwise, the system assigns the next available seat.
Can I cancel my booking?
Yes, from My Trips → select booking → Cancel. Refund policy depends on the carrier and how far in advance you cancel.
What if the trip is full?
The trip will not appear in search results, or it will show as full. Select an alternative departure time or route.
When does live tracking start?
When the driver starts the trip in the driver app. Before that, your booking shows as confirmed.
The map is not updating.
Ensure you have an internet connection and location permissions enabled. Tracking uses real-time data from the vehicle GPS.
Is online payment secure?
Yes. Payments are processed through certified payment gateways. iBiyahe does not store your full card number.
My promo code is not working.
Check expiry date, route restrictions, and minimum fare requirements. Some codes apply only to first-time bookings.
Who do I contact for a problem with my trip?
Use in-app support or contact the carrier directly. Trip details include the carrier name and contact information.
I was charged twice.
Contact support with your order number. Duplicate charges are refunded after verification.